Newbie to this site so my first posting.
Having issues with the letting agency releasing the entire deposit. Issue over shampooing of the carpet and agency went ahead and spent large some of money on a clean that was not necessary. They also messed up the TDS procedure so I have sent them the e-mail below. Name of agency and persons has been xxxx as I expect it is not allowed.
Do I have a good case for the TDS? Any advice appreciated.
Thanks to all in advance and HNY.
I am not happy with the way this check out has been conducted by Bxxxxxxxd as indeed many items in the past have been carried out.
As Sarah went through the inventory my partner annotated my copy of the inventory to reflect any items Sxxxx said differed. Items that Sarah found differed include:
Item 15 … pendant light WITH shade
Item 33 … changed from blank to GOOD
Item 53 … In hallway not in cupboard.
Item 69 … SMALL SCRATCH - classified as wear and tear.
Item 74 … changed from blank to GOOD
Item 89 … changed from blank to GOOD CONDITION
Item 108 … changed from FRESHLY PAINTED to GOOD CONDITION
Item 114 … pendant light WITH shade
Item 124 … changed from GOOD CONDITION, SLIGHTLY WEATHERED, SOILED to GOOD CONDITION AND CLEAN
Item 200 … pendant light WITH shade
Item 211 … same condition with SMALL MARK ON CURTAIN TO RIGHT HAND SIDE added.
Item 225 … Four cream paper light shades. This was agreed to be the four paper lampshades which related to errors on items 15, 114 and 200.
While in the bedroom Sxxxx made reference to damp in the wardrobe which should have been reported but was actually listed in item 220. She also noted a potential burn mark on the carpet which was just a furniture indentation on the carpet from where the foot of the bed was.
Overall Summary
The property is presented in a good condition throughout. The property has been professionally cleaned throughout to include windows, carpets, flooring, sanitary ware and appliances.
The entire flat met the standards described in the Overall Summary. It is possible to professionally clean a property without employing the assistance of any company charging a fee. There are no standards of measurement for cleanliness other than a persons personal judgement. Sarah Xxxxx's judgement of the entire flat was excellent as was the judgement of Sxxx-Xxxx Pxxxxx for each of the quarterly inspections. This leads to the question of the use of a professional cleaner. At check-out the only item which you questioned was the shampooing of the carpets. My Partner contacted XX Cleaning and Maintenance and spoke to Sxxxx about the cleaning of the flat. He quoted £150+VAT for a full clean of the flat which included Kitchen, Ovens, Fridge, Bathroom, Shower, WC, carpets, windows, skirting boards, doors and doorframes and other painted items. He quoted £90+VAT for shampooing of the carpet. As the only item you questioned was the shampooing of the carpets there was no need to employ any cleaner to carry out any work other than shampooing of the carpet, I am not willing to accept the cost for use of services of XX Cleaning and Maintenance.
I have contacted TDS about the procedures for adding and releasing deposits and have been referred to the attached document in which I have found several items where it appears Bxxxxxxxd have been negligent. Please refer to the attached document TDS - Landlords and lettings agents: 10 key things to help you get it right.
1. Check-in. Bxxxxxxxd did not conduct a proper check-in. I visited the Bxxxxxxxd office in Bxxxxxxxd where I was given the Inventory and Schedule of Condition without visiting the flat to go through the inventory. This is not an approved method of check in by TDS standards.
2. The Tenancy Deposit Protection Certificate. The deposit (£1042.50) was put into the TDS within the 30 days of receiving the deposit however no certificate was printed and given to me. I have since found the deposit on the TDS website and printed a copy of it myself. See attachment TDS- Tenancy Deposit Certificate. This should have been done by Bxxxxxxxd.
3. Prescribed Information. I should have received a copy of the Prescribed Information and Clauses document (See attached document TDS - Prescribed information and Clauses) which should have been filled in and signed by both myself and Bxxxxxxxd. This never happed. All I received from Bxxxxxxxd is the What is the Tenancy Deposit Scheme? document. See item 5 of the attached document TDS - Landlords and lettings agents: 10 key things to help you get it right.
4. Sky Satellite Dish. The installation of the SKY service to the flat was very stressful and resulted in being verbally abused and loss of property. Bxxxxxxxd were in no way helpful with the issues that arose with Hxxxxxxxt Management bearing in mind it was through Bxxxxxxxd that all permission to install the SKY service was approved.
5. Cleaning of the flat. Bxxxxxxxd have chosen to have the flat cleaned when it was unnecessary. Sxxxx Kxxxxx took photographs on the day of check out to prove that the extent of cleaning carried out was unnecessary and Bxxxxxxxd did not consult with me regarding the work or the cost prior to employing the cleaner to do the work. It is not in Bxxxxxxxd power to spend the money belonging to someone else without consent from the owner of the money.
As you are not willing to release the full deposit of £1042.50 I shall have not option but to raise this as a dispute with TDS
Having issues with the letting agency releasing the entire deposit. Issue over shampooing of the carpet and agency went ahead and spent large some of money on a clean that was not necessary. They also messed up the TDS procedure so I have sent them the e-mail below. Name of agency and persons has been xxxx as I expect it is not allowed.
Do I have a good case for the TDS? Any advice appreciated.
Thanks to all in advance and HNY.
I am not happy with the way this check out has been conducted by Bxxxxxxxd as indeed many items in the past have been carried out.
As Sarah went through the inventory my partner annotated my copy of the inventory to reflect any items Sxxxx said differed. Items that Sarah found differed include:
Item 15 … pendant light WITH shade
Item 33 … changed from blank to GOOD
Item 53 … In hallway not in cupboard.
Item 69 … SMALL SCRATCH - classified as wear and tear.
Item 74 … changed from blank to GOOD
Item 89 … changed from blank to GOOD CONDITION
Item 108 … changed from FRESHLY PAINTED to GOOD CONDITION
Item 114 … pendant light WITH shade
Item 124 … changed from GOOD CONDITION, SLIGHTLY WEATHERED, SOILED to GOOD CONDITION AND CLEAN
Item 200 … pendant light WITH shade
Item 211 … same condition with SMALL MARK ON CURTAIN TO RIGHT HAND SIDE added.
Item 225 … Four cream paper light shades. This was agreed to be the four paper lampshades which related to errors on items 15, 114 and 200.
While in the bedroom Sxxxx made reference to damp in the wardrobe which should have been reported but was actually listed in item 220. She also noted a potential burn mark on the carpet which was just a furniture indentation on the carpet from where the foot of the bed was.
Overall Summary
The property is presented in a good condition throughout. The property has been professionally cleaned throughout to include windows, carpets, flooring, sanitary ware and appliances.
The entire flat met the standards described in the Overall Summary. It is possible to professionally clean a property without employing the assistance of any company charging a fee. There are no standards of measurement for cleanliness other than a persons personal judgement. Sarah Xxxxx's judgement of the entire flat was excellent as was the judgement of Sxxx-Xxxx Pxxxxx for each of the quarterly inspections. This leads to the question of the use of a professional cleaner. At check-out the only item which you questioned was the shampooing of the carpets. My Partner contacted XX Cleaning and Maintenance and spoke to Sxxxx about the cleaning of the flat. He quoted £150+VAT for a full clean of the flat which included Kitchen, Ovens, Fridge, Bathroom, Shower, WC, carpets, windows, skirting boards, doors and doorframes and other painted items. He quoted £90+VAT for shampooing of the carpet. As the only item you questioned was the shampooing of the carpets there was no need to employ any cleaner to carry out any work other than shampooing of the carpet, I am not willing to accept the cost for use of services of XX Cleaning and Maintenance.
I have contacted TDS about the procedures for adding and releasing deposits and have been referred to the attached document in which I have found several items where it appears Bxxxxxxxd have been negligent. Please refer to the attached document TDS - Landlords and lettings agents: 10 key things to help you get it right.
1. Check-in. Bxxxxxxxd did not conduct a proper check-in. I visited the Bxxxxxxxd office in Bxxxxxxxd where I was given the Inventory and Schedule of Condition without visiting the flat to go through the inventory. This is not an approved method of check in by TDS standards.
2. The Tenancy Deposit Protection Certificate. The deposit (£1042.50) was put into the TDS within the 30 days of receiving the deposit however no certificate was printed and given to me. I have since found the deposit on the TDS website and printed a copy of it myself. See attachment TDS- Tenancy Deposit Certificate. This should have been done by Bxxxxxxxd.
3. Prescribed Information. I should have received a copy of the Prescribed Information and Clauses document (See attached document TDS - Prescribed information and Clauses) which should have been filled in and signed by both myself and Bxxxxxxxd. This never happed. All I received from Bxxxxxxxd is the What is the Tenancy Deposit Scheme? document. See item 5 of the attached document TDS - Landlords and lettings agents: 10 key things to help you get it right.
4. Sky Satellite Dish. The installation of the SKY service to the flat was very stressful and resulted in being verbally abused and loss of property. Bxxxxxxxd were in no way helpful with the issues that arose with Hxxxxxxxt Management bearing in mind it was through Bxxxxxxxd that all permission to install the SKY service was approved.
5. Cleaning of the flat. Bxxxxxxxd have chosen to have the flat cleaned when it was unnecessary. Sxxxx Kxxxxx took photographs on the day of check out to prove that the extent of cleaning carried out was unnecessary and Bxxxxxxxd did not consult with me regarding the work or the cost prior to employing the cleaner to do the work. It is not in Bxxxxxxxd power to spend the money belonging to someone else without consent from the owner of the money.
As you are not willing to release the full deposit of £1042.50 I shall have not option but to raise this as a dispute with TDS