Tenants Had a Break In

Hi guys

Just wondered if any of you have been in a similar situation.

Been chasing a tenant all week for rent - falls due on 1st of month. I have been leaving text messages and messages on their phone for about 2 weeks now however, as I was also after their email address, then as it fell due their rent also, but as is the norm , heard nothing. They always pay late, always an excuse for why.

Today got a bit firmer and sent them another text to say I wanted the rent paying today.

went out and When I got back home there was a message left on my phone saying they had a break in at the property LAST weekend. Thieves stole the rent money (I know you couldn't make it up!) and they are trying to get the rent money to me as quick as possible. Couldn't be bothered picking up the phone to let me, the owner, know then?

I phoned them back but it went to answer phone. So I left a message saying could they let me know about any damage to the property for my insurance company.

Not heard back from them yet, but my question is what questions do I need to ask them over this burglary? I take it also if their is damage to the house I need to call the police for a crime number?

Thanks

Nessa