My daughter was in student accomodation. She has had most of her deposit refunded but the house has been charged £50 for a call out to lock a patio door.£60 for cleaning which i believe is a fridge and a shower room wall. The fridge we believe was clean. The shower room is on an outside wall with no window and ansmall, old extractor fan which is never going to remove the condensation from the room.
To cap it all the "bill" was sent without a stamp. My daughter found a card saying a parcel needed to be paid for and found it was from the letting agency. She had to pay £1.50 and spend time, borrow my wifes car and go to get a letter to tell her the agency had taken money off her.
Are we withn our rights to charge the letting agency £59 for going to get the letter as we were charged £50 to lock a door?
To cap it all the "bill" was sent without a stamp. My daughter found a card saying a parcel needed to be paid for and found it was from the letting agency. She had to pay £1.50 and spend time, borrow my wifes car and go to get a letter to tell her the agency had taken money off her.
Are we withn our rights to charge the letting agency £59 for going to get the letter as we were charged £50 to lock a door?