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newbie..first post and need advice please....

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Hi all, i have lived in my privately rented property with my OH and 3 children aged 15, 9 and 4 since Jan 2012, rent always paid on time, treat the house as my own etc, both of us work him full time (nurse) and me part time (nursing assistant)We generally keep ourselves to ourselves, the property is semi detached and we don't really speak to the neighbours who we're attached to apart from the odd hello and stuff..
Today i have received a letter from our letting agency saying that their has been complaints from a neighbour about the noise i make and my children.
They are as follows: Children screaming and shouting, running in and out of the house all hours of the day and night until 3.00am
Throwing rubbish into neighbouring gardens
Playing music loudly until the early hours of the morning
Kicking a football against the windows of the property and into other neighbours gardens.
This to be quite honest has baffled and upset me, there has admittedly been one incident where my teenage son had a sleepover and i had been to a family bbq,when i got home the chap from next door came around and complained that they had been playing music extremely loud and he was going to ring the police if they didn't turn it off..i told him that he should of done as i don't tolerate that kind of behaviour in my house and i apologised profusely. When we first moved in the children were playing out in the back garden and a soft ball went over the fence, he complained to me and i said that if it happened again he could keep the ball. I know what my children are like and i know that sometimes they can be loud.. as for the hitting the ball at the window,considering i'm in the house and they're playing right outside i'm pretty sure i would of heard it! They come out and shout at the 9 and 4 yr old repeatedly telling them that they're going to ring the police as they're playing football on our driveway!! The lady who lives opposite has said that if the football ever goes into her garden they don't need to knock on,they just need to go and fetch it..i have bought my children up with respect for other people and their things, it's upset me as i am very approachable and will listen to anyone,if my kids have indeed being doing what they have been accused of then surely they should of come to me? As for the 'running in and out of the house all hours of the day and night' i have no idea as we are usually tucked up in bed for no later than 11pm! the only thing i can think of is that my 9yr old sleepwalks a lot and sometimes when he's doing his wandering he opens doors/cupboards etc but he's not loud about it and he certainly doesn't go outside, also, my OH sometimes works 6pm till 2 am so i'm wondering whether it's him coming home from work they hear? I now have someone from the letting agency coming around next friday to discuss this and to be honest it's making me feel ill..in all the properties i have ever been in over the years i have never had anything like this before..i understand that sometimes my children can be loud and there is nothing worse than a 4 yr old having a massive tantrum. As for the music,yes we play music but we are always respectful of the time etc. He's complained about us having a barbecue as well before now..it's almost as though they have some kind of grudge against us and i'm worried about my children making too much noise etc..i have no idea where the rubbish thing comes from either because i HATE litter with a passion, the only thing i can think of here is that my children play with other children in the street and maybe because they know mine they're blaming them? Sorry for such a long post but i have no idea what to do next...Many thanks..

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