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Reasonable Timescale

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Hi,

I received an e-mail today (Friday am) from my tenant advising me that the washing machine at the property is not working.

I replied within 1/2 an hour suggesting various obvious remedies,but was advised that it was still not working.

I advised that I would get somebody to come and have a look or arrange for a suitable replacement,but suggested it possibly wouldn't be until next week.

The tenant advised that this was not acceptable and they would arrange for a plumber themselves and send me the bill.

My question is,what is a reasonable timescale to supply a replacement machine or have the existing one fixed?

Many thanks for any replies.

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