Hi Everyone,
I had a central heating pipe leak at my property and found online {Mod - name removed}. I called them initially and they said that it will cost me roughly £380 + VAT, but I should not worry about the cost as they will claim everything themselves from the building insurance company. We arranged an appointment, my view being to give me a full quote, but they came and did the work straight away. I was very happy at the time that it all got fixed in a matter of days. As my flat is freehold, the building insurance is held by the freeholder who unfortunately is not disclosing the details and I did not provide them to {Mod - name removed} (but kept them informed of my progress all the time). Understandably as the invoice has been outstanding for over 2 months now, they invoiced me directly. But the invoice is for £803.40 + VAT. I never got a written quote, they don’t even have my full name (though they can find that from Land Registry). They are now threatening by sending debt collector agencies. Do they have any grounds to charge this amount? Can I dispute it? Will they send bailiffs or does this matter goes to court first? How will this affect my credit history, as I am about to remortgage my flat? Thank you for your help.
I had a central heating pipe leak at my property and found online {Mod - name removed}. I called them initially and they said that it will cost me roughly £380 + VAT, but I should not worry about the cost as they will claim everything themselves from the building insurance company. We arranged an appointment, my view being to give me a full quote, but they came and did the work straight away. I was very happy at the time that it all got fixed in a matter of days. As my flat is freehold, the building insurance is held by the freeholder who unfortunately is not disclosing the details and I did not provide them to {Mod - name removed} (but kept them informed of my progress all the time). Understandably as the invoice has been outstanding for over 2 months now, they invoiced me directly. But the invoice is for £803.40 + VAT. I never got a written quote, they don’t even have my full name (though they can find that from Land Registry). They are now threatening by sending debt collector agencies. Do they have any grounds to charge this amount? Can I dispute it? Will they send bailiffs or does this matter goes to court first? How will this affect my credit history, as I am about to remortgage my flat? Thank you for your help.