Forgive me for posting this twice...it comes under gas safety and insurance and need advice in both areas.
We are inexperienced landlords and today are faced with the following dilemma:
Our tenants called last night to tell us boiler packed up and they have no heating or hot water.
We called our boiler breakdown cover who came out to the tenants today.
They told us that the gas safety certificate we got in July should never have been issued...that the flue was too close to the window and the controller was loose and could kill the tenants, and have shut it off leaving T's with no heating or hot water. They said because of this our insurance is not valid and they cannot cover us.
We used a corgi registered plumber we know and trust who serviced the boiler in the 2 years since we bought the property.
I gave him the tenants number to speak with them and the tenant shouted abuse down the phone which plumber told me he will not take, and understandably will not do anything until they communicate well.
Tenants are very stressed about situation especially as have a baby and other children suffering with colds..they are blaming recent headaches on the plumber.
We simply don't know where to go from here..we need to get heating and hot water back to T's immediately. We did everything legally and had no reason to doubt the safety certificate being correctly issued.
Have you any suggestions?
We are inexperienced landlords and today are faced with the following dilemma:
Our tenants called last night to tell us boiler packed up and they have no heating or hot water.
We called our boiler breakdown cover who came out to the tenants today.
They told us that the gas safety certificate we got in July should never have been issued...that the flue was too close to the window and the controller was loose and could kill the tenants, and have shut it off leaving T's with no heating or hot water. They said because of this our insurance is not valid and they cannot cover us.
We used a corgi registered plumber we know and trust who serviced the boiler in the 2 years since we bought the property.
I gave him the tenants number to speak with them and the tenant shouted abuse down the phone which plumber told me he will not take, and understandably will not do anything until they communicate well.
Tenants are very stressed about situation especially as have a baby and other children suffering with colds..they are blaming recent headaches on the plumber.
We simply don't know where to go from here..we need to get heating and hot water back to T's immediately. We did everything legally and had no reason to doubt the safety certificate being correctly issued.
Have you any suggestions?